Game FAQ
Questions and answers about THE ALCHEMIST CODE.
Port Battle
- What is Port Battle?
- How to Declare War?
- What are Area Icons?
- About ATK and DEF Teams
- What are Presets?
- About Occupied Points and Occupied Rewards
Version 3.0.0 Updates
- Beginners Milestone
- Version 3.0 Known Issues
- User Guide - Mementos
- User Guide - Enlightenment
- What is Enlightenment?
- What is a Memento ?
Beginner's Guide
- What is in the Beginner's Guide?
- Where can I download THE ALCHEMIST CODE?
- How do I find and add friends?
- Daily Event Quests
- Weekly Event Quests
- Summoning Units
General
- Galaxy Version Discontinued
- IMPORTANT- THE ALCHEMIST CODE French, German and Spanish Language Versions End of Refund Period
- The French, German and Spanish Language Versions Will Be Phased Out and Converted
- Belgium Closure Refund Process
- Belgium Closure
- What are the available method of payment ?
Units and Equipment
See all 18 articlesPvP
- What is PvP?
- What is Ranked Match?
- What is VS Friend?
- How do I claim my mission rewards?
- What is Season Rewards?
- What is Ranking Rewards?
Arena
Gems
- Can I get free Gems?
- How do I purchase Gems?
- My Gems went missing after I changed my device!
- I want to return the in-app purchase (Gems, bundles, etc) that I bought.
- Why can't I buy Gems or other in-app purchases?
- [Android] "Your order was declined because it was considered high-risk"
Account
- What is my User Code and how do I find it?
- How do I secure my game data?
- I cannot link my Facebook Account to my THE ALCHEMIST CODE account
- What happens if I link my current Account with a Facebook Account with old game data?
- How can I restore my game progress using my Facebook?
- I lost my account, how can I recover it?
Technical Questions
- I can’t update the application.
- Why is the time in game different from my time?
- How can I troubleshoot problems for the game?
- Is there a way to adjust Graphics Quality and turn-off Battle Effects?
- When trying to play a Multiplay Quest, an error message “Failed to initiate Multiplay Quest” appeared.
- What are the Minimum Device Requirements to play the game?
Tips & Tricks
- Login Bonus - Log in every day to get rewards!
- Facebook Account - Save your progress and get a reward!
- Saving time with Skip Tickets
- How do I turn off skill animation in battle?
- How do I customize my chat message template?
- What is Shared Clear Data?