In order to secure your game data, please link your THE ALCHEMIST CODE Account to your Facebook Account.
Until you do so, your THE ALCHEMIST CODE Account will be considered a Guest Account, meaning that your in-app purchases, other items, and level progress are only tied to your device.
If you switch to a new device or encounter certain unexpected errors while on a Guest Account, it will be almost impossible to retrieve your lost account.
In case you lose your account, please contact our Customer Support at https://alchemistww.zendesk.com/hc/en-us/requests/new
** Please note that while we try our best, your game data may not be restored in full and some in-game items may not be restorable.