Listed below are some of the factors that affect in-game purchasing:
- Insufficient/Outdated Billing information
- Make sure that all your billing details are filled out and accurate.
- For more payment management information, kindly refer to the links below:
- For IOS users: https://support.apple.com/en-sg/HT201266
- For Android users: https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DAndroid&hl=en
- Incorrect platform account
- You can only purchase using the respective IOS/Android/Amazon account used to download the game.
- Unstable Internet Connection
- Make sure that you have a stable source of internet connection since this contributes to the connection that's being established between you and the server.
- Game Synchronization
- Being idle for too long contributes to synchronization issue. Relaunching/restarting the game can have this addressed.
Note: If you are encountering any iTunes/GooglePlay/Amazon error while purchasing, kindly contact your respective app store.