Why can't I buy Gems or other in-app purchases?

Listed below are some of the factors that affect in-game purchasing:

 

• Insufficient/Outdated Billing information
  
  • Make sure that all your billing details are filled out and accurate.
• For more payment management information, kindly refer to the links below:
  
  • For IOS users: https://support.apple.com/en-sg/HT201266
  • For Android users: https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DAndroid&hl=en
• Incorrect platform account
  • You can only purchase using the respective IOS/Android/Amazon account used to download the game.
• Unstable Internet Connection
  • Make sure that you have a stable source of internet connection since this contributes to the connection that's being established between you and the server.
• Game Synchronization
  • Being idle for too long contributes to synchronization issue. Relaunching/restarting the game can have this addressed.

Note: If you are encountering any iTunes/GooglePlay/Amazon error while purchasing, kindly contact your respective app store.