Cautionary Notes

Please take note of the following in the event of game data loss:

• When requesting support for game data recovery, Player Name, User Code, Device Model and Brief Details of the incident must be provided as a form of verification
  
  
• We will not be able to provide assistance if your game data cannot be verified due to a lack of information, or due to other reasons that lead us to believe we cannot restore your account
  
  
• You will not be eligible for events or campaigns launched during your data recovery process
  
  
• You will not be compensated for any Login Bonuses that you may have missed during the data recovery process

** Please note that while we try our best, your game data may not be restored in full and some in-game items may not be restorable.