About Inquiries

Please note that our response to your inquiry may sometimes be delayed, or we may be unable to respond to it.

• Inquiries without enough information for us to provide assistance may result in a delayed response
• We may not reply to inquiries regarding in-game strategy, design or features. Please visit this FAQ for such information
• For inquiries on reported bugs that affect most users, we respond in the form of an announcement
• We do not reply to inquiries on personal opinions or requests

Note that we do not allow users to reproduce our response (in part or in whole) to any other user(s), or use our response for any secondary purpose, without prior consent.

If you haven’t received any response within 72hrs, please check the following:

• Check your email's spamfilter to ensure that the reply hasn't been sent to the spam box
• Ensure that our email address [e-mail] is added to the safe list so it does not get blocked by your email software
• Ensure that your email software isn’t blocking emails containing URLs
• Ensure that you haven’t set any exclusive sender domains or any blocked domains

*Please set domain settings to accept emails from [e-mail].
*When sending us an inquiry, you will receive an automatic response confirming our receipt. If you haven’t received this, please check your email inbox settings.