Large sized cutscenes which take time to load are streamed instead.
Please wait a moment, and check again whether you can play the cutscene as per usual.
If this is a persistent problem, please try the following methods:
- Keep at least 2.5GB free storage space available
- Restart your device
- Terminate other active applications
- Try again with a stable internet connection
- Redownload game data from the login screen as it can fix some corrupted data on your device